By Jim Mastin Sr
I was surfing the web recently to see
if I could find out the general feelings customers have for contractors. It was kind of revealing. It seems someone
has been out there trashing the good reputation of contractors. Or, maybe it was some contractors doing the trashing.
The stories are numerous, like the guy that ruined their carpet with dirty shoes; the one that didn’t finish the job; the one that ran through their new sodded yard with his pickup on a raining day; or the one that the customer could never get a hold of after giving the deposit check. The list goes on, but you get the idea.
So, what are some common things we as contractors can do to move us up the scale?
1. Do you show up on time to go over the job with the customer?
2. Do you breakdown your cost estimate to the extent the customer wants you to? It relieves the customer you are hiding something. (You aren’t, are you?)
3. Are you prepared to give the customer some references – typed up and ready if they ask?
4. If they ask if you have insurance, are you prepared to answer them?
5. Do you ask for them to pay for the whole job up front? Doesn’t fly!
6. If you are required to have a license, do you? Can the customer see it if they ask to?
7. Do you use a detailed contract? Even for a relatively small job it keeps things cleaner.
8. Do you clean up after yourself?
9. Do you keep your vehicle in reasonably decent condition?
10. Are you courteous and don’t smoke or swear in the customer’s house?
11. Do you do quality work, or cut corners when you can?
12. Do you use the best material for the job, or inferior products because their cheaper?
13. Do you have “clean” business cards to leave for the customer to give to their friends?
So, on a scale of 1 to 10, “How good a contractor are you?”